Postage and Returns

Postage:

There is a standard charge for post and packing of £5.90 for addresses within the UK. All items except Boots are sent via The Post Office, using the 'Recorded Signed For' service. For delivery addresses overseas, you will initially be charged the UK postage rate, at the time of ordering, but we will contact you to inform you of the aditional postage or courrier charges before dispatching your order.

All Boots orders are sent by courier, and should take 1 - 3days to arrive.

Although, like most websites, we say "Allow 28 days for delivery", we aim that all items in stock will be dispatched within three working days, once payment has been received, except in times of exceptional demand. Items which have to be ordered in may take longer, and we will keep you informed by email or telephone.

Returning Goods:

We have a 'no questions asked' returns policy, providing goods are returned in saleable condition, in their original, undamaged packaging, with all labels intact, and unworn. A full refund will be given. If the item(s) sent to you is either faulty, or not what you ordered, we will cover the cost of postage for its return. Returns must reach us within 7 days of their delivery to you.

Please ensure that returned goods are adequately packed to prevent damage in transit, and be sure to use the 'Recorded and Signed For' service..

Exchange:

If you are returning items for exchange (say, for a different size) please enclose payment of £5.90 for the posting and packing of the new item(s) to be dispatched to you.

BOOTS: When trying on Boots you must wear socks, and stand on a carpet or rug. We cannot accept, for return or exchange, Boots that have been marked in any way, either on the soles or the uppers. We have found the most economical way to ship boots is to use an on-line courier service such as Interparcel and then choose their 'Interparcel Economy' or 'HDNL' service. The dimensions you need to input for 1 pair of boots are as follows: length 63cm, width 40cm. height 40cm. Weight 3 kg. This will cost you approx £6.99.

Damaged goods or missing items:

Please check the condition of your package before signing for it. If you have any issues with its appearance or condition, note this next to your signature, and inform us immediately (within 3 working days).